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FAQs //
So can I ship something today or do I have to register with Graf?
New TSA regulations require that all shippers moving freight on commercial passenger aircraft be verified with their transportation vendors. If you have not verified your firm’s account with Graf Air Freight, please contact any of our operation centers and a local representative will assist you. If you have never shipped with Graf Air Freight before, set up an account now and your firm can become a “known shipper” within minutes.
Will there be any delays? How fast can I have my material delivered?
How fast your firm’s material moves depends on many factors. The size of the shipment, pick-up and delivery locations and commercial flight availability all can factor into the delivery time frame. It is important to understand that even though security procedures have generally become more uniform, security inspections vary from airline to airline and city to city. The TSA has yet to develop standardized security procedures for airlines when handling shipments like perishable goods, large bulk, pallet and containerized freight, undeveloped film and/or high value goods. To receive a rate quote and an accurate delivery time estimation, please contact Graf’s helpful customer service managers who are available 24 hours a day, 365 days a year.
Do I need special paperwork for international shipments?
All international shipments require a commercial invoice detailing the shipper’s and consignee addresses and contact information, a description of goods and their declared value.
Do I need to put labels on my packages?
YES! While only one bill of lading is required for each destination you desire to ship to, it is important to clearly label each and every package with both the shipper and consignee details..
Any other tips?
All’s well that is packaged well… While Graf Air Freight takes precautions with all the shipments we transport, we rely on our clients to properly package the material they send. Sometimes material is too fragile or delicate and requires special handling or packaging. Graf is happy to lend a helping hand by providing packaging or crating services. If you have fragile goods or sensitive material, please contact Graf’s customer service manager for advice or assistance. Graf Air Freight has organized a team of hard-working, creative and flexible transportation and logistic experts who are dedicated to ensuring your shipping experience is a successful one. That means we employ every tool in our possession to meet your shipping deadlines in a worry-free, cost-effective manner. If you have additional questions, please contact our friendly customer service managers 24 hours a day, 365 days a year.
New TSA regulations require that all shippers moving freight on commercial passenger aircraft be verified with their transportation vendors. If you have not verified your firm’s account with Graf Air Freight, please contact any of our operation centers and a local representative will assist you. If you have never shipped with Graf Air Freight before, set up an account now and your firm can become a “known shipper” within minutes.
Will there be any delays? How fast can I have my material delivered?
How fast your firm’s material moves depends on many factors. The size of the shipment, pick-up and delivery locations and commercial flight availability all can factor into the delivery time frame. It is important to understand that even though security procedures have generally become more uniform, security inspections vary from airline to airline and city to city. The TSA has yet to develop standardized security procedures for airlines when handling shipments like perishable goods, large bulk, pallet and containerized freight, undeveloped film and/or high value goods. To receive a rate quote and an accurate delivery time estimation, please contact Graf’s helpful customer service managers who are available 24 hours a day, 365 days a year.
Do I need special paperwork for international shipments?
All international shipments require a commercial invoice detailing the shipper’s and consignee addresses and contact information, a description of goods and their declared value.
Do I need to put labels on my packages?
YES! While only one bill of lading is required for each destination you desire to ship to, it is important to clearly label each and every package with both the shipper and consignee details..
Any other tips?
All’s well that is packaged well… While Graf Air Freight takes precautions with all the shipments we transport, we rely on our clients to properly package the material they send. Sometimes material is too fragile or delicate and requires special handling or packaging. Graf is happy to lend a helping hand by providing packaging or crating services. If you have fragile goods or sensitive material, please contact Graf’s customer service manager for advice or assistance. Graf Air Freight has organized a team of hard-working, creative and flexible transportation and logistic experts who are dedicated to ensuring your shipping experience is a successful one. That means we employ every tool in our possession to meet your shipping deadlines in a worry-free, cost-effective manner. If you have additional questions, please contact our friendly customer service managers 24 hours a day, 365 days a year.